Shipping Policy

At Crazy Trends, our goal is to ensure fast, reliable, and transparent delivery for all domestic and international orders. Shipping timelines vary based on order quantity, customization requirements, and the shipping method selected by the customer.

1. Processing Time (Before Dispatch)

A. Domestic Orders (India)

• 1–10 units: Dispatch within 2–3 business days
• 11–50 units: Dispatch within 4–7 business days (based on availability & customization)
• 50+ units: Dispatch timeline will be mentioned in the Proforma Invoice (PI)

B. International Export Orders

• 1–50 units: Dispatch within 3–7 business days (depending on stock & customization)
• Bulk orders (50+ units): Production time is typically 7–45 days based on quantity and specifications

2. Advance Payment Requirement

• Advance is required as specified in the Proforma Invoice.
• Processing, production, and dispatch begin only after the agreed advance payment reflects in our Indian bank account.

3. Shipping Methods (As Per Customer Choice)

A. International Orders (Exports)

We offer complete flexibility with multiple export shipping methods:

• DDP (Door Delivery Duties Paid)
• FOB (Freight on Board – Indian Port)
• CIF / CFR (Sea Shipping)
• Air Cargo
• Express Courier (DHL, UPS, FedEx, Aramex, etc.)

Charges, responsibilities, and delivery times depend on the method selected by the customer.

B. Domestic Orders (India)

• 1–10 units: Shipped via standard couriers
• Heavy or bulk orders: Shipped through dedicated transport services for safe handling

4. Shipping Rates

Shipping rates depend on the following factors:

• Total order weight and volume
• Destination (domestic or international)
• Shipping method (courier, air, sea, DDP, etc.)

All charges appear in the official quotation or checkout before order confirmation.

5. Delivery Timelines

Domestic (India)

• Standard Courier: 3–7 business days
• Transport Services: 5–10 business days

International

• Express Air Courier: 5–12 days
• Air Cargo: 7–15 days
• Sea Cargo: 25–55 days

DDP delivery timelines may vary depending on customs clearance in the destination country.

6. Tracking Information

After dispatch, customers receive:

• Tracking number
• Courier or transport partner details
• Expected delivery timeline

Tracking visibility depends on the carrier’s update frequency.

7. International Customs, Duties & Taxes

For export shipments, customs duties, import taxes, and clearance charges in the destination country are the buyer's responsibility unless the order is shipped under DDP (Door Delivery Duties Paid).

8. Delays Due to External Factors

Crazy Trends is not responsible for delays caused by:

• Customs clearance
• Weather issues
• Port or airline congestion
• Courier operational delays
• Natural events, strikes, or emergencies

We support customers during such delays, but the final delivery is controlled by the logistics partner.

9. Shipping Address Accuracy

Customers must provide accurate and complete address details to avoid complications.

Crazy Trends is not liable for delays or extra charges resulting from:

• Incorrect or incomplete address
• Customer unavailability
• Refusal to accept delivery

10. Lost or Stolen Packages

If a package appears lost or stolen, customers must contact us immediately. We will coordinate with the courier for investigation.

Final resolution is based on the courier company’s official report.

11. Returns Due to Non-Delivery

Shipments returned due to any of the following will incur additional charges:

• Wrong or incomplete address
• Customer not available
• Refusal to accept delivery
• Non-clearance at the destination country

Customer Options:

• Pay re-shipping charges
• Request refund of product cost (domestic orders only — shipping is non-refundable)